Terms & Conditions

Terms and Conditions

Thank you for using Meat One online services. We assure that you will find the use of Meat One convenient and easy. By using this website you accept, without limitation or qualification, the Terms and Conditions set out below. If you do not agree with any of these Terms and Conditions, you must not use this website. It shall be your responsibility to check the terms & conditions for any changes or amendments which shall be made from time to time

 

1. Meat One Business and Scope of the Service Provided

Meat One is an ecommerce platform that delivers meat and related products through its delivery channel online.

  • Your order is an offer to buy from us. Acceptance of the order is at the discretion of Meat One. A contract will only be given effect once we notify you that we have confirmed your order. At any point up until then, we may decline to supply the goods to you. Payment of the order is due at the time of delivery or in case of online payment either you will receive the goods from our side or we will refund you the money. In case of Online payment any variance in your order to actual delivery will be paid back to you in cash on delivery or money in excess of your initially charged bill will be demanded on delivery.

 

  • Prices of products sold through our website may be different for different cities.

 

  • Meat One team will deliver the products at the address specified during order confirmation. It is your responsibility to ensure presence of someone responsible to receive the order. Anyone receiving the order at the specified address will be presumed to be a person authorized by you to receive and is required to make full payment of the order. If the order is undelivered due to absence of any receiver or wrong delivery address, an additional delivery fees can be applied on re-delivery of the order.

 

2. Terms of Use

Any order placed by you at our website is deemed to have been placed in accordance with these Terms of Use.

a. Eligibility

You represent and warrant that you are at least 18 years old and competent to enter into legally binding agreement. You shall not use this website if you are not competent to contract under the applicable laws, rules and regulations.

b. Pricing

All prices posted on this website are subject to change without notice. Posted prices include all taxes and charges. In case of any additional taxes or charges the same will be mentioned on the website. All prices are maximum retail price unless specified otherwise.

c. Cancellation Policy

It is our policy to permit you to cancel the order until a contract has been made effective i.e. before we notify you via email/sms/phone call of dispatch of the order. Once an order is dispatched, no cancellations can take place.

If any fraudulent transaction is suspected or a transaction is not in accordance with these Terms and Conditions, we reserve the right to cancel such order. We may also flag such suspected users of our website, deny access to them and even cancel any orders placed by them.

d. Discounts and Coupons

Each voucher/discount coupon may have certain conditions such as a minimum order requirement, single use or validity for a specific time period. Upon entering the coupon code on the website bill amount is automatically adjusted as per the conditions of the coupon. You are eligible to use only one promotional/discount scheme at a time. Discount coupons are irreplaceable if lost or stolen and cannot be sold, refunded, exchanged, transferred, shared or returned. No reproduction of voucher code is permitted. Meat One reserves the right to verify the coupon and declare it null and void if any duplication or fraudulent activity is suspected. All decisions of Meat One with regards to the discount codes and promotional coupons are final.

e. Payment

All payments are to be made in full and in cash (only in PKR) at the time of delivery. In case you opt for online payment, variance wil be demanded or if in excess will be returned to you at the time of delivery.

f. Returns and Refunds

If for some reason you are not satisfied with the product delivered, please contact our customer service team at 1111-6328(meat)-1 or info@meatone.net within 2 days after delivery, however in case the claim is not made within the specified time, we are not responsible for the return or refund of the same. There will be no charge for the replacement or return of the items.

g. Referrals

Meat One allows customers to refer their friends and get benefits. However, Meat One reserves the right to withhold the referral bonus if,

         i. Duplicate accounts belong to the same person; or

        ii. Members stay at the same address.

 

3. Intellectual Property

All material contained on this website and/or associated to this service is owned by or licensed to Meat One. This material includes, but not limited to, design, layout, look, appearance, graphics and contents. Reproduction of any of the same in any form is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

The trademarks “Meat One” and “The Meat Experts” or any other trademarks associated to this service are the intellectual property of Al-Shaheer Foods exclusively unless stated otherwise.

 

4. Delivery Information

Currently deliveries are only made in area mentioned in website during order placement. Any order booked for a delivery in the areas beyond the above mentioned areas will not be entertained and we do not accept any responsibility for non-delivery of the order.

Meat One delivers within 1 Hr 30 minutes in between 9:30 am to 8:00 pm during the time slot selected by you which is made available on a first come first served basis.

No order below Rs. 500 will be entertained and all deliveries are free of charge. There are no extra taxes, hidden costs or additional shipping charges. The prices mentioned on the website are the final prices. However, if no one is available at the specified address at the time of delivery, we will reschedule the delivery and a fee of Rs. 50 will be charged for second attempt of delivery.

 

5. Your Account

Before you place an order, if you have any questions relating to these Terms and Conditions please contact our customer service team by e-mail at Info@meatone.net or call 1111-6328(meat)-1 To access some areas of the website, it is important to create an account and become a member of Meat One.

As per the agreement, in order to transact with Meat One you agree to provide us your correct, complete and up to date information including, but not limited to, your legal name, billing and delivery addresses, telephone number and you are required to promptly notify Meat One of any change in your Customer Registration Data at info@meatone.net Once you become a member, safeguarding and maintaining confidentiality of your account user name and password is your responsibility. Where a fraud is detected with your account or any other irregular activity, Meat One reserves the right at its sole discretion to cancel any offers, your orders and suspend/terminate the account.

 

6. DISCLAIMER

EXCEPT AS OTHERWISE EXPRESSLY STATED WITH RESPECT TO THE PRODUCTS WE SUPPLY, ALL CONTENTS ON OUR WEBSITE ARE OFFERED ON AN "AS IS" BASIS WITHOUT ANY WARRANTY WHATSOEVER EITHER EXPRESS OR IMPLIED. Meat One MAKES NO REPRESENTATIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS OF THE PRODUCTS FOR A PARTICULAR PURPOSE. Meat One DOES NOT GUARANTEE THE FUNCTIONS CONTAINED ON THE WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT THIS WEBSITE OR ITS SERVER WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR DEFECTS WILL BE CORRECTED EVEN IF Meat One IS AWARE OF THEM.

 

7. Indemnity

You agree to defend, indemnify and hold harmless Meat One, its employees, directors, officers, agents and their successors and assigns against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, including, but not limited to any warranties, representations or undertakings or in relation to the non-fulfilment of any of its obligations under this agreement.

 

8. Arbitration

In case if any dispute arises between you and Meat One, and if same is not settled by mutual consultation, it will be referred to arbitration under the Arbitration Act, 1940, the award of the arbitrators or umpire, as the case may be, shall be final and binding and arbitration proceeding shall be held in Karachi.

 

9. Privacy and Security

Meat One believes in giving the highest priority to its customers. Your privacy is important to us and we want you to feel safe and at ease while shopping at our website. This privacy policy will illustrate the information that is gathered and protection techniques of such information, as well as the uses of the information you provide to us. The fact that you trust us and are shopping at our website means that you agree and accept the practices described in this privacy and security policy that may be changed from time to time.     

    

a. What personal information is collected?

Anyone can freely browse the website without registering. Placing an order with us would require you to share your personal details with us. Your use of the materials included on this website is for information and shopping purposes only. You agree you will not distribute, publish, transmit, modify, display or create derivative works from or exploit the contents of this website in any way. At the time of placing your order, you have the option to either check out as a guest or become a member. In both cases, information such as your name, email address, telephone number, billing and delivery details are required. If you are checking out as a guest, you will not be a registered member of Meat One and not eligible for Meat One Point, however your information will be saved with us.

b. What Cookies are collected?

Meat One also reserves the right to store certain types of information through cookies. Cookies enable us to store certain information for future use so that you do not constantly have to re-type things for example information collected through chat room or emails and information about your buying experience is stored in order to offer you the best shopping experience and resolve all other issues. But Meat One cookies do not store information for any promotional or marketing purposes, nor do we share that information with any third party.

c. How Does Meat One Use Your Information?

We use your personal information to enhance our services and personalize your shopping experience. We do not sell or rent the customer information to any third parties except to provide Meat One service or as explained below:

i. Meat One may use the customer data such as demographics and disclose to advertisers, partners and other for various purposes.

ii. Meat One may hire other companies for certain activities like delivering packages and data analysis. These companies may have access to your personal information to perform their activities.

d. How to change or remove your personal information?

You have right to change or remove your personal details by contacting Meat One or by accessing the My Account page. You may also contact our customer care team on info@meatone.net or our helpline 1111-6328(meat)-1. You may also request us to remove your personal information saved with us and we will not use your information in any way.

e. Links With Other Website

Meat One website links to other social websites that may collect personally identifiable information about you. Meat One is not responsible for the contents of those linked websites.

f. Security Precautions

Meat One whenever collects your information through the website, it is collected through a secure server and it protects it against any unauthorized access to prevent loss, misuse or alteration of any of your information.